BALCONERA Color

The shipping cost is calculated based on weight and volume. Please add your products to the cart and use the calculator to view the exact cost.

Our delivery time is between 2 and 5 business days, depending on the distance from our warehouse to the delivery address you have chosen. Our main warehouse is located in Mexico City.

Keep in mind that holidays are non-operational for shipping companies, so please consider this when placing your order. For some payment methods, such as bank transfers, we must wait for payment approval from the external agent, which may take 24 to 48 hours. The delivery timeframe begins once payment is confirmed.

Once your order is ready, Macetas e Mobili will send a tracking number to the registered email address, allowing you to monitor the package until it reaches its destination.

For shipments within Mexico City and the metropolitan area, the delivery service makes only one visit. If you are not at home during the delivery, you can request a second visit for an additional cost or pick up your order at our facilities.

At Macetas e Mobili we keep you informed about the delivery status of your purchases through the tracking codes provided by our shipping partners.

2. Return Policy

At Macetas e Mobili, we strive to ensure your complete satisfaction with every purchase. However, if you need to return a product, please read the following terms and conditions:

Eligibility for Returns

• Returns are accepted within 15 calendar days from the date of receipt.
• The product must be in its original condition, unused, and in the original packaging, including all accessories and manuals.

Non-Returnable Items

• Personalized or custom-made products.
• Items that show signs of use, damage, or alterations.
• Products on clearance or final sale.

Return Process

1. Contact Customer Service
2. Approval and Instructions
3. Shipping

Refunds

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 7-10 business days and credited back to your original payment method.

Exchanges

• If you wish to exchange an item, follow the return process and place a new order for the desired product.

For any questions or additional support, please contact our Customer Service team. We're here to help!