WARRANTIES & RETURNS

DELIVERIES
macetasemobili.com is not responsible for delivery delays or failure to deliver when such issues result from force majeure, unforeseen circumstances, or any situation beyond its control. In any case, the maximum liability of Alambiqueartesanal.com for delivery failures will be as specified in the “Terms and Conditions.”

If the courier company is unable to deliver the item after three attempts, the package will be returned to macetasemobili.com and will remain available for the User at our offices (located at Vía Magna 6, Colonia Bosques de las Palmas, Huixquilucan, Estado de México, CP 52787). In such cases, macetasemobili.com is released from any delivery responsibility, as the failure to receive the product will be considered a delay on the User’s part.

GEOGRAPHICAL LIMITATION
Deliveries are available only within Mexico. This website allows purchases only for items to be delivered to addresses within Mexican territory. However, macetasemobili.com reserves the right to reject any purchase request if it deems, at its discretion, that the delivery location is difficult to access or if safety, weather, or social conditions are unfavorable.

RISK OF LOSS OR DAMAGE TO THE PRODUCT
Responsibility for the loss, damage, or deterioration of the product passes to the User once the courier company delivers it to the provided address, regardless of whether the recipient signs for it.

CAN I RETURN A PRODUCT?
No, macetasemobili.com does not accept returns.

EXCHANGES
An exchange can only be made if the item received does not match the order placed.

In this case, the User must contact customer service and provide photographic evidence before returning the product to Alambiqueartesanal.com. As part of our guarantee, Alambiqueartesanal.com will cover the shipping costs for both the return and the replacement.

If the order has not yet been shipped and you wish to make a change, you may cancel the purchase and place a new order.

CANCELLATIONS
All cancellations must be notified within a maximum of 24 business hours to the customer service department at soporte@alambiqueartesanal.commacetasemobili.com. Requests made outside this time frame will not be accepted.